Refund policy

Requesting Your Return

• Please notify Invisible Places by email at shopinvisibleplaces@gmail.com should you need to return your item.

Return Guidelines

• Clients have 14 days from the date of placing their order to request a return. No exceptions are made if this date is surpassed.
  
• Full size perfumes must be unopened, unused, and in their original packaging to be eligible for return.
• Samples and sample sets are final sale.
• Return labels not provided. Please retain all receipts and tracking information for your records. Invisible Places is not responsible for lost return shipments.

Refunds and Exchanges:

Upon receiving and inspecting your returned items, we will process your refund or exchange in accordance with our policy. Any items deemed to be unfit for return will be returned to the client. Shipment costs are non-refundable.

Refunds will be issued to the original payment method. Exchanges are not offered at this time.

Defective or Damaged Items

• If you discover that one of your products is defective or has been damaged during shipping, please contact us by email at shopinvisibleplaces@gmail.com. Retain all shipment materials for investigative procedures. 
  • Should you discard your shipment materials (packaging), we cannot guarantee a proper investigation or refund.
• When requesting a replacement or refund, it's essential to include images of the damaged or defective items in your correspondence. Photographs of the affected products are required for processing your request.